Shipping & Delivery Policy

SHIPPING & DELIVERY POLICY

At Dash-EBikes, we aim to deliver your electric bikes and accessories safely and efficiently.

1. ORDER PROCESSING TIME
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

2. SHIPPING RATES & TRANSIT TIMES
We offer standard shipping to addresses within the contiguous United States.

– Handling Time: 1 – 2 business days (Monday – Friday)
– Transit Time: 3 – 7 business days (Monday – Friday)
– Order Cut-Off Time: 5:00 PM Central Standard Time (CST)
– Shipping Cost: Free standard shipping on all e-bike orders (or applicable rate shown at checkout).

3. SHIPMENT TRACKING
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 24 hours for the tracking information to become available.

4. P.O. BOXES AND APO/FPO ADDRESSES
Due to the size and weight of e-bike batteries, we cannot ship e-bikes to P.O. Boxes or APO/FPO addresses.

5. DAMAGES AND ISSUES UPON DELIVERY
Please inspect your order upon reception. If the item is damaged, defective, or if you receive the wrong item, contact us immediately at sales@dashebike.com or +1 (504) 432-8029 so that we can evaluate the issue and make it right.

CONTACT INFORMATION
Dash-EBikes
Address: 5905 Financial Plaza, Shreveport, LA 71129, United States
Email: sales@dash-ebike.com
Phone: +1 (504) 432-8029